Terms & Conditions
Our training is based on the kindest, most progressive and effective non-punitive methods. We carefully design and structure training programmes to be the best they can for dog and owner and hope that you enjoy the sessions as much as we do! These policies are written in the interest of safety, responsibility and care for owners and dogs.
Harsh handling is not permitted. We have a complete ban on electric shock collars (e-collars), choke chains, check chains, prong collars and other coercive, intimidating or punitive techniques. Please ensure you have lots of scrummy treats and your dog's favourite toy(s) when attending training. We reserve the right to cease the session or leave the premises if owners are abusive to any dog and/or person.
Any damage caused to ProgDog training equipment, clothing or vehicle will be charged at the full price of replacement and you will be billed separately for this. Payment is due in full on receipt of the invoice for replacement.
All package training sessions will be arranged at an agreed date and time with you prior to your package commencing. Once arranged and confirmed, it is the individual’s responsibility to remember these appointments. Each session starts at the time as agreed. Please be ready at that time to start training immediately. If it is an outdoor session, please have you and your dog ready and all of your equipment prepared to start immediately, or meet ProgDog at the agreed time in the agreed location for that session. Time spent getting ready for your session after the start time of your appointment (including eating breakfast/dinner or getting dressed!) or lateness in arriving at the agreed location will count as part of that session’s training time. The length of that individual training session will not be extended to account for this.
Any missed sessions due to your dog causing injury to ProgDog staff which results in their inability to work will be charged at the full price of each individual session missed and you will be billed separately for this.
Owners are expected to clean up after their dogs when in public places. All dogs must be kept under control and on lead in public areas, (off lead only where specifically instructed by your instructor). We are there to help, but you are responsible for the conduct of your dog at all times.
We take all reasonable precautions to minimise risk of injury by any means. Participation in training packages and behavioural services is at the owner's risk. ProgDog cannot accept responsibility for loss, injury or damage to person(s), dog(s) or property. Any accidents or issues involving a person or dog must be reported to your instructor immediately.
Children are very welcome to attend the training sessions, indeed they are often the best handlers! However, for the sake of safety and consistency in training, young people under the age of 16 must be with an adult at all times. Children who make a lot of noise or dash about can teach dogs to chase children! Parents might wish to sit down with their children before their training session to explain how important it is for them to listen and be involved.
The welfare and safety of all dogs is our priority. Please let us know if your dog is not in a fit state to train due to disease, injury or other reason. If you are unsure, please liaise with your Veterinary Surgeon for advice.
Payment in full is required on receipt of an invoice before your first session. Bookings are classed as provisional until all payments due at this time are paid. Payment can be made via BACS or Credit/Debit card prior to your first session. If you wish to discuss other payment options, please contact us. By completing an application form, you have acknowledged that you are aware of our terms and conditions.
Consultations outside of a 10 mile radius from the ProgDog office will be charged at 45p per mile. This will be added to your invoice at the time of booking.
Cancellation and Refund Policy: We hope that you won't have to cancel. However, if you are unable to make an appointment, please let us know as soon as possible. Where possible, we will endeavour to re-arrange your appointment, however a minimum of one week’s notice is required for this. The full cost will be charged for non-appearance or cancellation if less than 48 hours notice is given and that session will not be rescheduled. Refunds cannot be given after your training package has started, except in exceptional circumstances, as decided by your instructor on a case by case basis. Exceptional circumstance refunds may either be refunded in full or in part. Transfers to other parties or to other programmes are not permitted. In very exceptional circumstances, ProgDog reserves the right to change an appointment at any time with immediate effect, without cause.
Rescheduling appointments: Unless there are exceptional circumstances, appointments that have been rescheduled with more than 48 hours notice will only be rescheduled once during the period of your training package. Thereafter, any sessions that are repeatedly requested to be rescheduled, without there being exceptional circumstances present, will be cancelled and a refund will not be provided.
All sessions will be one hour in length. However, we aim to provide a service that meets clients needs and your session may be longer than this in order to offer you the exact help and support that you and your dog require. There is no guarantee of this however, and additional time spent in sessions should not be taken as standard.
By agreeing to the Terms and Conditions, you give ProgDog permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against ProgDog with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials. If you do not wish for you or your dog's image to be used, please inform your instructor.
We treat your personal data security with the upmost importance. Our computer systems are protected by a firewall that is designed to prevent unlawful access to our computer held records. We cannot, however, guarantee that such an event will not occur and will not accept any liability of any loss thus caused. Our anti-virus software scans all emails before transmission but we cannot be held responsible for any damage or loss arising from such an event occurring. Any card payments that are made are processed using a secure system.
The information on your booking form will only be used as a record of you and your dog and to contact you in relation to dog training activities. It will not be passed on to any third parties unless under Court Order.
We send out an occasional email newsletter which we would encourage you to sign up to in order to find out about future training, news, events and special offers.
When you complete your booking, you accept these Terms and Conditions and any other terms that you're provided with during the booking process. Each Party acknowledges that it has read and understands this Agreement and agrees to be bound by its terms and conditions.